Long requested and finally here - the first ever veterinary medicine version of the bestselling Skills for Communicating with Patients.
Improve clinical outcomes through better communication with clients and colleagues. This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at all stages of learning and across all specialties. Gain a detailed understanding of what you can do at each stage of the consultation to establish effective relationships with clients to get the best possible clinical work done in a way that is satisfying for them and uplifting for you.
Learn the specific skills to improve:
Accurate exchange and understanding of information
Client adherence and follow-through
Client and veterinarian satisfaction
Team effectiveness
Efficient use of time
Economic viability and business success
Quality outcomes for animals and humans
This ground-breaking handbook:
Addresses the full sequence of the consultation
Identifies the communication skills that make a difference at each step
Gives examples from actual practice to illustrate the skills in action
Offers substantive, research-based content to take you beyond the anecdotal
Applies across the range of specialties, including rural and urban settings, primary and specialty care, small animal, equine, production animal, exotics, and public health
Benefits the full range of learners and practitioners, including students, educators, interns and residents, seasoned clinical practitioners, coaches and mentors, program directors, and curriculum developers
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