Practice Management for the Dental Team

Learn the business skills you need to run a dental office! Not only is Practice Management for the Dental Team the most comprehensive dental practice management book on the market, it is also the only one that includes EagleSoft software exercises for a realistic office experience. This unique text provides step-by-step instructions for performing essential dental office skills, from managing patients to running the business. It covers all aspects of law and ethics, technology, communications, and business office systems. Spiral binding makes the book easy to use! New to this edition * A NEW two-column format makes the book more compact and easier to read. * A new focus on paperless technology and updated illustrations and photos of traditional paperwork keep you up to date with current practices. * Expanded coverage of information security includes the latest on keeping communications secure within the office environment. * Updated coverage of financial procedures includes information on electronic banking, record keeping, and tax forms. * Evolve resources for students include online access to EagleSoft practice exercises that use actual screen shots to illustrate proper procedures and potential pitfalls, along with updates to content, working forms and templates, and crossword puzzles for vocabulary review. * A workbook provides exercises using the practice management software, plus summaries of textbook content, learning objectives, practice questions and answers, and critical thinking exercises, and Internet assignments. Sold separately. Author Info By Betty Ladley Finkbeiner, CDA, RDA, BS, MS, Chairperson, Dental Assisting Program, Washtenaw Community College, Ann Arbor, MI and Charles Allan Finkbeiner, BS, MS, Instructor, Business Division, Computer Information Systems Department, Washtenaw Community College, Ann Arbor, MI Table of Contents: Part I: Dentistry as a Business 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. Technology in the Business Office 6. Office Design and Equipment Placement PART II: Communication Management 7. Working with Dental Office Documents 8. Storage of Business Records 9. Written Communication 10. Telecommunications PART III: Business Office Systems 11. Appointment Management Systems 12. Recall Systems 13. Inventory Systems and Supply Ordering 14. Dental Insurance 15. Bookkeeping Systems: Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems Part IV: The Dental Assistant in the Workplace 18. Planning and Managing Your Career Path Appendix A Grammar Pronouns Plurals Spelling Appendix B Numbers Appendix C Prefixes and Suffixes Appendix D Abbreviations Appendix E Dental Terminology