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A comprehensive pharmacy management textbook that combines evidence-based management theories with practical solutions for the issues pharmacists face every day. Covering everything from operations management and purchasing to Medicare Part D, this complete guide explains vital pharmacy management topics across all practice settings. Featuring material derived from the best and most contemporary primary literature, this comprehensive text focuses on teaching the skills essential to the everyday practice of pharmacy. Pharmacy Management, 3e is enriched by input from faculty who teach pharmacy management, from pharmacy students, and from pharmacists who apply management principles in their daily practice. More than any other text, it reflects the challenges facing today's pharmacist. The book is filled with advice from the field's top experts who take you through the principles applicable to all aspects of pharmacy practice, from managing money to managing personal stress. Long after you've completed your last course, you'll turn to Pharmacy Management for answers to make your practice more professionally rewarding and personally enriching. FEATURES : Every chapter in the third edition has been updated to reflect the latest trends and developments Several new chapters designed to promote a more global understanding of pharmacy management have been added, including: Establishing the Value Proposition of Pharmacy Management, Applications in Managed and Specialty Environments, Management of Comprehensive Pharmacy Services in Safety Net Clinics, Pharmacy Management Applications in Varied Health Care Systems A scenario-based presentation combines practical solutions with evidence-based management theories and models, which are directly applied to cases and examples Shane P. Desselle, PhD, RPh, FaPhA, Associate Dean for Tulsa Programs; Professor and Chair, Department of Pharmacy: Clinical & Administrative Sciences; College of Pharmacy, University of Oklahoma Health Sciences Center, Tulsa, OK. David P. Zgarrick, PhD, RPh, Professor and Chair, Department of Pharmacy Practice, School of Pharmacy, Bouve College of Health Sciences, Northeastern University, Boston, MA Table of contents I. Why Study management in Pharmacy School? Chapter 1. The 'Management' in Medication Therapy Management Chapter 2. Management Functions Chapter 3. Creating and Managing Value II. Managing Operation Chapter 4. Strategic Planning in Pharmacy Operations Chapter 5. Business Planning for Pharmacy Programs Chapter 6. Operations Management Chapter 7. Managing Medication Use Process Supporting Technologies and Automation Chapter 8. Ensuring Quality in Pharmacy Operations Chapter 9. Outcomes Evaluation of Pharmacy Operations III. Managing People Chapter 10. Time Management/Organizational Skills Chapter 11. Organizational Structure and Behavior Chapter 12. Human Resources Management Functions Chapter 13. Customer Service Chapter 14. Managing the Workplace to Protect the organization and Improve Employee Quality of Worklife Chapter 15. Performance Appraisal Systems Chapter 16. Leadership Theory and Application IV. Managing Money Chapter 17. Financial Reports Chapter 18. Budgeting Chapter 19. Third-Party Payer Considerations Chapter 20. Impact of Health Policy on Health Care Delivery V. Managing Traditional Good s and Services Chapter 21. Marketing Theory Chapter 22. Marketing Applications Chapter 23. Purchasing and Inventory Management Chapter 24. Merchandising VI. Managing Value-Added Services Chapter 25. Value-Added Services as a Component of Enhancing Pharmacists' Roles in Public Health Chapter 26. Implementing Value-Added Pharmacy Services VII. Managing Risks in Pharmacy Practice Chapter 27. Risk Management in Contemporary Pharmacy Practice Chapter 28. Compliance with Regulation and Regulatory Bodies Chapter 29. Preventing and Managing Medication Errors: The Pharmacists' Role VIII. Management Applications in Specific Pharmacy Practice Settings Chapter 30. Entrepreneurship and Innovation Chapter 31. Applications in Independent Community Pharmacy Chapter 32. Applications in Chain Community Pharmacy Chapter 33. Applications in Hospital Pharmacy Practice Chapter 34. Applications in Managed and Specialty Environments Chapter 35. Applications in Safety Net Clinics Chapter 36. Applications in Varied Health Care Systems
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