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Content
This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.Decode the warning signs through stories of each typeDiscover practical tools and techniques for dealing with each typeFind short exercises to help you build the right mindset for successBoost workplace relationships with videos and an online quiz
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Book condition
An important factor of a second-hand book is the condition of the book. The buyer may not be surprised. Always mention damages or defects. We use a system with 3 stars:
The book is acceptable: you have used it to study and made notes and markings – but everything is still readable. The cover and pages are in good condition.
The book still looks good: there are a few notes in it and you marked it. There are hardly any signs of use on the cover and pages
The book is (almost) new: you have not written or marked in it. There are no signs of use on the cover and pages
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